Thank you for your explanation.
I am right then, that if an email is sent from a CRM campaign or from the Helpdesk, and if a response to that email is sent, if won’t end up back in the CRM, or HelpDesk module?
Thank you for your explanation.
I am right then, that if an email is sent from a CRM campaign or from the Helpdesk, and if a response to that email is sent, if won’t end up back in the CRM, or HelpDesk module?