Hi all,
Good Day!
I need mail notification for creating a ticket on Helpdesk module.
@vicky1615
There is no option in the Helpdesk App. So you shall need to setup in the App Builder → BPM Studio.
There is example under the App for helpdesk.
For mail, like email, you will need the « User Task », and module is Message or use under Menu/Task, Email Action.
Hi All,
Thanks for replaying
But test template was working
Hi Vicky,
Nice to hear and mind if you share which test template?
Thanks.
