Email settings

Hi ,
this is the first time i am using axelor , i want to send emails to epmloyees when client create a ticket ( helpdesk module),
and send it again to client when it had been resolved ,

i have no idea have to do it ,

it’s included on batch mail or something like that ?

Thanks

Hello
I’m not sure if it’s already exists.
You need something similar like timesheet email sending and approval