How to use SLA in helpdesk

English Forum
1

Hi,
I have

  1. Enabled SLA policies
  2. Created 1 SLA policy

When I create a ticket, there is no drop down in the SLA policy part.
Please advise how to enable this.

Thanks,
Andrew

2

Hello,

In the ticket, SLA policy is a read-only field because readonly="true" attribute and it is automatically filled according to condition. So there is no dropdown.

Thanks.

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