Hi guys
What ‹ Mail subject › in the Ticket in Helpdesk module meaning?
Hello,
The field labeled « Mail Subject » in the Helpdesk module serves as the default subject for every email that is sent to the followers.
In other words, when you create and send an email related to a particular Helpdesk ticket, the content of the « Mail Subject » field is automatically set as the subject of that email for all the designated followers of the Helpdesk ticket.
If you have any further questions or need additional assistance, please feel free to ask.
Best regards,